Shipping policy

Shipping Policy

Effective Date: August 13, 2026

At ONE7BLUE, we aim to process and deliver your orders safely and within the estimated delivery timeframe. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Delivery Time

After dispatch, orders are generally delivered within approximately:

Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote locations: 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, operational delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

ONE7BLUE may offer free shipping on selected products, orders, locations, or promotional campaigns. The applicable shipping charge shown at checkout will be considered final for the order.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to check the current status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat number
Street/Area
City
State
PIN code
Valid phone number

ONE7BLUE is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.

6. Delayed Deliveries

Although we work with logistics partners to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed.

Delays may occur because of:

Courier operational issues
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Incorrect address information
Remote-area delivery restrictions
High order volumes
Government or regulatory restrictions
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support with your order number.

7. Lost or Damaged Shipments

If your package appears damaged when delivered, please take photographs/videos of the package before opening it whenever possible.

If you receive a damaged, incorrect, or missing product, contact ONE7BLUE within 48 hours of delivery with:

Order number
Photographs/videos of the package
Shipping label
Product photographs/videos
Description of the issue

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Failed Delivery

If a courier partner is unable to deliver your order because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the package may be returned to the sender.

Additional shipping charges may apply if you request the order to be shipped again.

9. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option and charges, if any, will be displayed during checkout.

COD availability may vary based on location, order value, courier service, and other operational factors.

ONE7BLUE reserves the right to restrict COD availability for certain orders or locations.

10. International Shipping

Unless specifically stated otherwise at checkout, ONE7BLUE currently focuses on shipping orders within India.

International shipping, if introduced, will be subject to separate shipping charges, delivery timelines, customs duties, taxes, and applicable regulations.